Frequently Asked Questions
Have questions? We’ve got answers! Below are some of the most common questions we receive, along with straightforward and easy-to-understand answers to help you find what you need. If you don’t see your question here, feel free to contact us directly—we’re always happy to help!
How long does it take to receive my bottle?
Delivery times for your bottle depend on your location and generally range between 1 and 10 business days. Here's a breakdown of the estimated delivery times by region:
1–3 Business Days: Belgium, Germany, Luxembourg, Netherlands
2–6 Business Days: Austria, Denmark, Finland, France, Ireland, Italy, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and other European Union countries
3–10 Business Days: United States, Japan, and most other international destinations
Can I track my shipping order?
Absolutely! Once your order has been shipped, we’ll provide you with a tracking number so you can easily monitor the progress of your delivery.
Is shipping free?
Yes, shipping is free on all orders of €250 or more, as well as on all 1.5-litre bottles, no matter the total checkout price. At EJDSA Whisky, we’re committed to helping you save. Thanks to our strong partnerships with shipping companies, we’re able to pass our savings directly to you. No matter where you’re located, the maximum shipping cost you’ll pay is just €4.99—saving you 50% or more on shipping costs, regardless of the product you choose. Now that’s real value.
What happens if my bottle does not arrive, do you have a money back guarantee?
If your country is on our approved delivery list and your bottle doesn't arrive, we’ll issue a full refund—guaranteed.
Are there any ongoing sales, and how long do they last?
Our sales frequently change to reflect customer feedback and evolving needs. We're committed to helping you save money by consistently offering the best deals available, so be sure to check back often for our latest promotions!
Do you deliver to countries not listed in your shipping time line list?
If your country is not included in our shipping timeline, it doesn’t necessarily mean we can’t ship to you. Shipping alcohol internationally can be subject to varying restrictions and regulations depending on the destination. To confirm if we can deliver to your location, please reach out to us at info@ejdsawhisky.com before placing your order. We’ll be happy to assist and check the shipping options for your specific country.
Do you offer discounts for bulk orders?
Yes, we offer discounted pricing on bulk orders for both our 1.5-litre and standard bottles. To qualify, a minimum order of 24 bottles is required for business purchases. Please note, for individual or personal use, many countries impose restrictions on the number of bottles that can be delivered at once. As a result, bulk discounts are exclusively available for business orders. To save money as an individual consumer, we recommend choosing our 1.5-liter bottle, which offers a 20% discount.
What Payment Options Are Available?
We offer a wide range of payment options to suit your needs. You can pay using all major debit and credit cards, including Visa, MasterCard, and other popular options. Additionally, depending on your location, we support alternative payment methods such as PayPal, Google Pay, Revolut, Klarna, and more. For bulk orders, we provide flexible solutions like bank transfers and other tailored options to meet your specific requirements. Whatever your preference, we’ve got you covered!
What is my best option for long term savings?
Maximize your long-term savings with our convenient 1.5-litre bottle. While it requires a slightly higher upfront cost compared to smaller sizes, this option saves you over 20% in the long run—delivering exceptional value and making it the smarter choice for those who prioritize both quality and lasting savings.
I'm a business owner interested in expanding my whisky selection and offering your products. What options do you provide?
Whether you’re a bar, restaurant, hotel, or any other type of establishment looking to elevate your offerings with premium whisky, we’re here to support you. At EJDSA Whisky, we understand that every business has unique needs. That’s why we prioritize personalized service, tailoring our approach to suit your goals. Simply email us at info@ejdsawhisky.com with details about your objectives, and our team will promptly get back to you with a customized plan to help boost your sales.
Can't find your question here? No worries! Just drop us an email at info@ejdsawhisky.com, and one of our friendly customer representatives will get back to you promptly.